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Thread: please help me

  1. #1
    Junior Member bellssm89's Avatar
    Join Date
    May 2014
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    please help me

    I can't connect to my home WiFi but all my other devices can and I just bought this thing and I am completely new to tablets this is really frustrating can someone pleasehelp i used paspassword for my WiFi IT IS CORRECT I have called my cable company four times for their assistance and even amazon.com and Samsung idk how to add another router to the one I have now idk if that will help someone anyone I already bought my daughter one for her bday and this is ridiculous bc she will love it but be heartbroken if it doesn't work

  2. #2
    Super Moderator danvee's Avatar
    Join Date
    Jun 2012
    Location
    Soggy NJ
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    Nexus 7 (2nd Gen)
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    Try rebooting the router?

  3. #3
    Super Moderator JimTDI's Avatar
    Join Date
    Jul 2012
    Location
    St. Paul, MN - USA
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    Nexus 6
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    Nexus 7 (2nd Gen)
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    Hi bellssm89 - welcome to our forum - we're glad to have you join us!

    You mentioned you just got your tablet, so is it in the initial setup of the tablet where the Wi-fi connection is failing, or has the device been setup already, so you are able to get into the settings and to the main home screen, etc. ?

    Solving your problem could take a different course depending on the answer to that. Did you buy the tablet new? I'm sure your daughter will be happy to have it as a present!

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