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Thread: startup does not get past multicolored X

  1. #1
    Junior Member galedrechsler's Avatar
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    startup does not get past multicolored X

    When I turn on my nexus 7 the Google page comes up then the multicolored X with the glowing colors comes up and stays. It goes no farther and it is difficult to turn off

  2. #2
    Super Moderator danvee's Avatar
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    Which version? 2012 or 2013?
    Holding down the power button for about a minute will shut it down.

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    Junior Member galedrechsler's Avatar
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    2013

  4. #4
    Super Moderator danvee's Avatar
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    Then it's still under warranty....
    Ok. You have a decision to make. You can try the following :

    A.Hard Reset via Hardware

    1.*Press the power button and both volume keys for several seconds.*The computer screen will eventually blink off. Continue to hold until you see the Android recovery logo and the large Start selection at the top of the screen.

    2. Move the volume keys up and down to see the menu selections. If you donít want to factory reset, you can try to*Power down*or to*Restart bootloader*from these selections. The power key will select the option.

    3. If you are forced or desire to factory reset and wipe the device, select*Recovery Mode. Your device will reboot. This reboot will be much slower than normal.

    4. When you see the Android with red triangle, hold the power button down and press the volume up key until the*wipe data/factory reset*option appears. Press the power button to select it. Remember that this will erase all the data on your device.

    5. With the volume keys select*Yes Ė erase all user data*and again press the power button to select this option.


    If it's an errant app or OS corruption, it should fix it. Note that it will be returned to out-of-box condition.

    B. Call and arrange for Warranty repair.

    C. Download, Install, configure and utilize Wugfresh's Nexus Root Tool Kit using the "doesn't boot" option.
    http://www.wugfresh.com/nrt/

    Note that utilizing step 3 may void your warranty...
    EfinTDI and Rosalie like this.

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