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Thread: New user stuck

  1. #1
    Junior Member gsbe's Avatar
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    Question New user stuck

    Hi all

    Having just bought a Nexus 7
    I cannot get into the internet
    I have a working wiFi router
    I have a Google Email
    when I say Google the authentication fails
    although the router is working and is connected
    What am I missing ?

    Please help some one
    Thanks

  2. #2
    Senior Member Ampclamp's Avatar
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    Hello and welcome to the forum. I'm sure someone will be along shortly to give you a hand. Btw is your router showing up in wifi settings.

  3. #3
    Super Moderator danvee's Avatar
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    So, the Wifi indicator shows all grey bars?
    Can you connect to any other Wifi hotspot, like Starbucks, McDonald's, etc?
    If so, first, reboot the router.
    Then 'forget' the connection on the N7.
    Detect and reconnect to the router.

  4. #4
    Senior Member Panda's Avatar
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    Google wouldn't ask you to sign in if you didn't have an Internet connection. An authentication problem sounds as simple as your login and/or password. Are you certain you know it, e.g. can you sign in elsewhere?

  5. #5
    Junior Member Mustang02's Avatar
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    My n7 doesn't like my router having auto channels on n. Picked a channel and it connected.

  6. #6
    Junior Member jim.rusin's Avatar
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    I am having the same problem with my Nexus 7. It either says Authentication problem or it is connected to WPA/WPA2 when it is not. I have pushed the WPS button on my router twice and it did not help. My laptop computer works fine with access to the internet, while my tablet lags.
    Help please

  7. #7
    Super Moderator danvee's Avatar
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    Does it connect at any other WiFi location or public hot-spot?
    Try that before putting it all on the N7....
    If it won't connect anywhere else, Try rebooting the router and forgetting the account on the N7.
    Reboot the N7.
    Re-sign into the account and all should be OK.

  8. #8
    Senior Member Privatesamso's Avatar
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    You're may be using a network that doesn't allow google services
    Do you like in USA?
    Are you using a public network that is hosted by some sort of school?
    LG NEXUS 5
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